Paperwork and Record-Keeping
» Paperwork and Record-Keeping, Volume 3, Issue 5, 2003
If business keeps customer or client records.
8c. How long after someone stops being a customer or client do you keep those records before getting rid of them?
| Response | ||||
|---|---|---|---|---|
| 1 | 2 years or less | 12 | ||
| 2 | 3 - 6 years | 34 | ||
| 3 | 7 years or more | 25 | ||
| 4 | Indefinitely | 26 | ||
| 5 | Other, depends, periodically toss, etc. | 1 | ||
| 6 | DK/Refuse | 2 | ||
| Total (%) | 100 | |||
| N | 352 | |||
Notes: Forty-six (46) percent of small, employing businesses retain their customer or client records six years or less after the customer/client stops doing business with them (Q#8c).
