Paperwork and Record-Keeping
» Paperwork and Record-Keeping, Volume 3, Issue 5, 2003
If business keeps customer or client records two or more years.
8d. If you wanted to retrieve a customer or client record that was two years old, how accessible is it? Is it:?
| Response | ||||
|---|---|---|---|---|
| 1 | Immediately accessible | 48 | ||
| 2 | Stored on-site | 40 | ||
| 3 | Stored off-site | 12 | ||
| 4 | Gone, disposed off | 0 | ||
| 5 | DK/Refuse | 1 | ||
| Total (%) | 101 | |||
| N | 328 | |||
Notes: Forty-eight (48) percent of small, employing businesses have two-year-old customer or client records immediately accessible (Q#8d).
