Telecommunications
» Telecommunications, Volume 4, Issue 8, 2004
13. Do you consider the telephone bills you typically receive to be exceptionally clear and understandable, clear, confusing, or exceptionally confusing?
| Response | ||||
|---|---|---|---|---|
| 1 | Exceptionally clear | 7 | ||
| 2 | Clear | 57 | ||
| 3 | Confusing | 25 | ||
| 4 | Exceptionally confusing | 8 | ||
| 5 | DK/Refuse | 4 | ||
| Total (%) | 101 | |||
| N | 752 | |||
Notes: Thirty-three (33) percent of small employers consider their telephone bills confusing or exceptionally confusing (Q#13).
