» Bank Competition, Volume 5, Issue 8, 2005

If respondent changed principal financial institutions in the last three years.

Was a reason for changing to a new institution that:?

4bE. (reason for change) You were treated like a stranger at the old bank.

Notes: Thirty-four (34) percent of small employers who changed principal financial institutions in the last three years report that a reason for change was that they were treated like a stranger at their former institution (Q#4bE).