» Innovation, Volume 5, Issue 6, 2005

Let's talk about some products or services your business sells.

If respondent introduced more than one: Think of the most recently introduced, or significantly improved product, service, design, or process your business introduced in the last year.

1b. Was it a product, service, design, or process?

Notes: Fifty-five (55) percent of small employers who introduced at least one new or significantly improved product, service, design, or process in the last year report that their introduction was a product (Q#1b).