Bank Competition
» Bank Competition, Volume 5, Issue 8, 2005
If respondent or someone on his/her behalf shopped for a new primary financial institution in the last three years because respondent not satisfied with present institution.
Why weren't you satisfied with your primary financial institution? Was:?
3bF. (reason for dissatisfaction) Poor quality of service a reason for your dissatisfaction.
Response | ||||
---|---|---|---|---|
1 | Yes | 62 | ||
2 | No | 38 | ||
3 | DK/Refuse | 0 | ||
Total (%) | 100 | |||
N | 67 |
Notes: Sixty-two (62) percent of small employers who shopped for a new primary financial institution because they were dissatisfied with their current primary financial institution report a poor quality of service as a reason for their dissatisfaction (Q#3bF).