Bank Competition
» Bank Competition, Volume 5, Issue 8, 2005
If respondent changed principal financial institutions in the last three years.
Was a reason for changing to a new institution that:?
4bF. (reason for change) It had a better quality of service.
Response | ||||
---|---|---|---|---|
1 | Yes | 64 | ||
2 | No | 36 | ||
3 | DK/Refuse | 0 | ||
Total (%) | 100 | |||
N | 70 |
Notes: Sixty-four (64) percent of small employers who changed principal financial institutions in the last three years report that a reason for change was that their new bank has a better quality of service (Q#4bF).