Questions - 1 to 39 of 39
Compared to three years ago, is there much more, slightly more, about the same, slightly less, or much less competition for your firm's banking business?
(evidence of more competition) You have received more in-person solicitations at events or in your firm.
(evidence of more competition) You have noticed more radio and TV advertising focused on smaller firms.
(evidence of more competition) You can get rate quotes over the Internet from lenders all over the country.
(evidence of more competition) You have received more mail solicitations and advertising.
(evidence of more competition) There are more products and services targeted to small businesses.
(evidence of more competition) You have received phone calls asking for your business.
(evidence of more competition) There are more banking locations in the area.
Within the last three years did you or someone on your behalf shop for a new primary financial institution?
Why did you shop for a new primary financial institution? Was the most important reason because you:?
(reason for dissatisfaction) Turnover in account managers a reason for your dissatisfaction.
(reason for dissatisfaction) Your credit needs not satisfied a reason for your dissatisfaction.
(reason for dissatisfaction) The fact that you needed more or different services a reason for your dissatisfaction.
(reason for dissatisfaction) The fact that you wanted better loan terms or interest rates a reason for your dissatisfaction.
(reason for dissatisfaction) The fact that you were treated like a stranger a reason for your dissatisfaction.
(reason for dissatisfaction) Poor quality of service a reason for your dissatisfaction.
(reason for dissatisfaction) An inconvenient location a reason for your dissatisfaction.
(reason for dissatisfaction) A merger or acquisition a reason for your dissatisfaction.
(reason for dissatisfaction) Bank fees getting out of hand a reason for your dissatisfaction.
Was the most important reason that you did not shop because:?
Within the last three years, have you changed your principal financial institution?
In what year did you change?
(reason for change) You wanted more stability in account managers.
(reason for change) You could more easily satisfy your credit needs.
(reason for change) You needed more or different services than offered by your old bank.
(reason for change) It offered better loan terms or interest rates.
(reason for change) You were treated like a stranger at the old bank.
(reason for change) It had a better quality of service.
(reason for change) It had a better location.
(reason for change) It charged more reasonable bank fees.
(reason for change) A merger or acquisition occurred.
(reason for change) It actively solicited your business.
How many different banks, those with different names, not just branches, are you aware of that operate in the area where you do business?
Compared to three years ago, has the number of banks, not bank branches, _________?
How many different banks or financial institutions does your firm use for loans or services?
Is your primary financial institution a bank or some other type of institution, such as a credit union?
Since 2002, essentially post 9-11, has your principal financial institution merged or been acquired by another?
Has the merger or acquisition change affected your banking activities?
What is the size of your current primary financial institution?
Volume 5, Issue 8, 2005 ISSN - 1534-8326
Jonathan A. Scott Temple University
William C. Dunkelberg Temple University